Internships

Wine Service

Day to day operations of a tasting room with direct relation of vineyard to consumer. Knowing your customer and what their wants and needs are, in order to complete a sale successfully, laying a foundation for a continual relationship. Persistently advertising our current promotions and events to every customer that walks through the door. Having adequate knowledge of every wine that we offer, from the growing regiments to barreling and bottling.

Café Preparation

Having the confidence to explain and prepare every item on our menu is essential, especially the cheese and charcuterie board. Understanding that the presentation of each dish is a direct representation of our company.

Café Service

Presenting dishes in a timely and direct manner is vital, paying attention to the dish you are serving and what needs to go with it. Following each delivery with “is there anything else I can get you,” and continuing to deliver superior service as they enjoy their meal. It is imperative to keep the tables and tasting room in proper condition.

Onsite Events

Preparation: Keeping the tasting room in pristine condition before the event is imperative to the event running smoothly and efficiently. Things like rolling silverware and making signs should be done prior to the day of.

During: Efficiency is key to the success of our onsite events. Providing service at elevated rates is essential throughout the event to keep up with demand. With an elevation in the service rate it is extremely important to keep a premium standard of service quality.

Email Campaign

Emails are our main form of communication with club members, fans, and contacts. We contact them through email for many different reasons; specials, club shipments, events, last call campaigns. For example, last call campaign emails were sent out to let everyone know that we had 30 cases of a certain vintage. Emails enable us to reach a mass audience in a timely manner.

Wine Club

Knowing all benefits and talking points for the three club tiers and having the ability to cater them individually for each customer. Everyone pitches the wine club in a different manner, it is up to you to figure out a way that works best for you. When talking to a potential wine club signee it is important to talk through the benefits but to know when you are becoming pushy. We don’t want our customer to feel obligated or uncomfortable. It is important to lay the foundation for a growing relationship between the consumer and the brand.

Vineyard and Ranch Tours

The tours need to be promoted from the tasting room in order to advertise a service we have for our consumers. Within the tasting room, being able to talk about the tours and why they are a service of interest, as well as discussing general information and history about the ranch to draw the consumer interest in our brand. The tours are a great tool to strengthen the connection between the consumer and the ranch.

Industry Events

Industry events need to be conducted with pure professionalism and superior service, putting a positive countenance to the company. These events enable us to discover possible new accounts, network with other persons in our field, and to put pure facetime to those who may not know much about who we are and what we stand for.

Oyster Ridge Venue

Oyster Ridge is a recently launched event venue located in the heart of the Santa Margarita Ranch. Corporate retreats, weddings or private events, ORB can host it all. Our goal is to “cultivate an unforgettable experience for you and your guests.”

Wine Club Events

Throughout the year we host various different events for our wine club members. Pick-up weekends are where we have wine club members come into the tasting room to pick up their shipment and enjoy appetizers prepared by our chefs. We offer several other events like the annual wine club BBQ, Happy Hours, art bars, wine and cheese seminars, harvest parties, and more!

Private tour with the Vineyard Manager of the vineyard, including an overview of the different equipment and techniques used in the vineyard. We participated in activities such as pruning new shoots, fruit dropping, tunneling, and toured the newly planted areas. During the tour you will talk in depth about preventing mildew, and administering the right amount of needed nutrients to the vines themselves. NPK, Nitrogen for growth, Phosphorus for fruit development and Potassium for veraison. The work day is very hands on and educational, developing your knowledge of the vineyard and how much diligence it takes to produce several different varietals.

Bottling wine is the last step before wine can finally be shipped out to the consumer. It is a very tedious job, making sure each bottle is up to our standard of quality. Every capsule should be flush to the neck, and each label should be in pristine condition. The bottle represents our company and all the hard work put in along the way, we want these bottles to reflect it so pulling those with damaged labels is crucial.

With every transaction made in the tasting room or online, there is a large paper trail. Accounts receivable, accounts payable, bill of lading (BOLs) all need to be accounted for and organized. Diligence with office work is of paramount importance.